Is there something you’d like to know? You can find some of the questions our team are most frequently asked below, but if you can’t find what you’re looking for, do get in touch as we’d love to hear from you. We have done our best to categorise the questions for your convenience, but if your question isn’t in the category that is logical to you – please briefly explore the others in case we have it listed elsewhere. Additionally, you could use our ‘search’ tool located in most sidebars throughout the website using a particular phrase or keyword. Our search tool is quite comprehensive and can be very useful.
All dimensions and technical information are shown on the product page on the Specifications and Additional Information tabs respectively. We also generally include an image with the dimensions marked.
We believe in making lighting simple. The meaning of a great many lighting terms and symbols plus technical information can be found in our comprehensive A–Z Lighting Glossary.
As part of our ongoing commitment to deliver great products, quality & service, all of our products come with a standard 2-year warranty from the date of purchase. An optional extended 5-year warranty is offered through the shopping cart during purchase.
Our products are designed for durability, but we understand components break or wear out, so we stock spare parts for most of our lights, which increases their longevity and reduces the life-span impact on the environment. Please email us with your address, details of the light in question and the part you need to replace, attaching photos where possible. Please also provide the product code and approximate date of purchase (the product code can be found on the box, in the ceiling plate of ceiling lights, wall plate of wall lights and on the base of table lamps; it generally comprises 3 letters and 4 numbers such as SUT0475 or is a series of numbers). We will contact you regarding payment and send one out to you.
If we are out of stock and do not expect that stock to be replenished in the very near future, then the item will not show in the product list. If it IS showing as being out of stock, try back in a day or so and you should be able to place your order. So, as not to disappoint, we will only allow orders to be placed, when we actually have the product to send you.
If a product is no longer visible on our website, it may no longer be available. It means that we have either stopped stocking that particular product, or, we are not expecting stock for over a week. Our Sales Team will be able to tell you which of the above is true in your case and suggest an alternative should we not be planning to replenish stock.
If you are having difficulties placing your order, please either phone our main number, that you will find on our 'Contact Us' page, or, send us an email (again via our 'Contact Us' page) and a member of out Sales Team will get back to you to help with your order.
We ship our lighting products all over the world, with a few, hard-to-get-to exceptions. Our shopping cart will only allow you to place an order if we ship to your provided delivery address.
Orders can be cancelled if you are quick off the mark and have good reason. Simply login to your account and click on 'Orders'. Against your order, you will see either a 'Cancellation Request' or a 'Refund Request' button - which one, depends on how far through the ordering process we are. An order cannot be cancelled once our warehouse has begun processing it, so do not delay. Please also refer to the relevant section of our Terms & Conditions.
Delivery to a mainland UK address is charged at £10.95 or free for orders of £100 or over. Next Day Delivery costs £15.25. Place your Next Day Delivery order before 2pm for delivery on the next working day, so please note: for orders received on a Friday morning, 'next day' delivery will be on the following Monday; for Friday afternoon orders, 'next day' delivery will be on the following Tuesday. Multiple items can be placed on one order with one delivery charge, as long as your entire order is being delivered to the same address. International deliveries depend on the counry and weight of the packaged item and varies considerably. Please refer to the shopping cart for an accurate price.
We aim to deliver orders within 5 working days as standard. Products can be delivered by Parcelforce Monday – Friday between 7am and 7pm. You will be notified by email and text message once your order has been despatched. Please ensure there is someone available to sign for it. Please refer to the Delivery section of our Terms & Conditions.
You will receive an email and/or text message from Parcelforce upon despatch of your order; this will provide you with a tracking number so you can track your order. Most deliveries take place the next working day.
If your item hasn't arrived in perfect condition, please complete our 'Refund Request' form. You will find the button for this alongside your order when you login to your account. Once we receive your request, a member of our team will contact you to discuss whether you would like a replacement or full refund and how to send your damaged item back to us.
If your item is faulty on arrival, please complete our 'Refund Request' form. You will find the button for this alongside your order when you login to your account. Once we receive your request, a member of our team will contact you to discuss whether you would like a replacement or full refund and how to send your faulty item back to us.
To change your password, click on the 'head and shoulders' icon on our website (top right corner). Login to your account and click on the 'Account Details' link situated in the left-hand-side navigation menu. This will take you to a page where you can change your password. You will need to log back in with your new password after it has been changed.
We look after your data as if it were our own. We do not share ANY data that we have for you and take every possible care to ensure it stays safe.
Click on the 'head and shoulders' icon located at the top-right of our website and login to your account. On the left, you will see a navigation menu with an 'Orders' link. Click on this link and you will be able to see any orders that you have placed with us along with their current status.
Our 'search' facility is quite comprehensive and is located in most sidebars and in the header of our website for your convenience. It will scour our website for your given search term or keyword and will return anything it finds. Everything it finds is 'clickable' and will take you right to the information that it has found for you. A very useful tool that will hopefully enable you to find the answer you are looking for.